Monitor on-time delivery metrics, manage warning strikes, audit active 48-hour auto-refund counts, and configure search tier listings.
Compliance Tier Gold Tier
98.5%
SLA compliance
Based on your actual and simulated ratings of 4.8★. Gold vendors receive Priority Search Listings and 1.5x visibility!
Warning Index1 / 3 Strikes
1st Breach: Warning AlertTriggered
2nd Breach: 10% Settlement PenaltyClear
3rd Breach: 14-Day SuspensionClear
Strikes auto-decay after 30 days of clean compliance.
Auto-Refund Rule
48-Hour Escrow Release Safety
If an SLA is breached by > 48 hours without active MSME extension approval, the Razorpay smart contract auto-triggers a complete refund. The vendor loses the order commission.
Live Razorpay webhook integration active
SLA Countdown Tracker
Track live SLA boundaries. Complete orders on time to preserve your platform listing score.
ORD-9912•Sharma Sweets
Shopify Custom Setup
In Progress (Active SLA)
SLA Deadline Time Remaining
24h 15m
ORD-8824•Verma Groceries
Google My Business Opt
SLA Breached (+12h)
Auto-Refund Trigger Countdown
36 hrs remaining
Time elapsed since deadline: +12 hours
ORD-7711•Gupta Electronics
CRM Install & Training
Refunded via Razorpay (Lost)
₹0 Escrow ReleaseSLA breached by > 48 hours
Compliance Tiers & Visibility Boost
Gold rating compliance grants up to 1.5x higher search ranking priority. Drag variables to simulate score outcomes.
SLA Compliance Rate (%):98.5%
80% Compliance90% Silver95% Gold
Average Storefront Rating:4.8★
3.0★ Rating4.0★ Silver4.5★ Gold
Simulated Rank Outcome
Gold Tier
Search Visibility Boost: 1.5x Boost
Escrow Split Time: Instant Manual Withdraw
Premium Listing Verification badge: Gold verified
Adjust variables above to forecast business impact